A. Bills are due on the 15th of each month. They are late after the 20th at 5:00pm. Balances not paid by 5:00pm on the 20th will be considered past due and a Late Fee will be applied to the account . If past due balances, along with current charges are not paid by 5:00pm on the 15th of the following month, a Delinquent Fee will be applied to the account and service will be shut off. (See the Fee Schedule located on the Public Utilities Documents page for current Late and Delinquent Fee amounts)
Q. Where or how do I pay?
A. We offer several payment options for your convenience:
Automatic Draft (free; enrolment forms available under "Forms")
On-Line (free; enrolment forms available under "Forms")
Bill Pay (available through most banks / financial institutions)
Night Deposit Box (located at 102 E. Spring St.; a new location at 444 N. Main St. coming soon; check only - please include acct.# on check memo line)
Regular Mail (fees set by USPS)
Pay In Person (444 N. Main St., Troy, NC 27371 - lower level)
Q. Do I have county or town water?
A. Generally, if you live outside the city limits, and you have a water meter, you are a county water customer.
Q. How do I apply for service and how much will it cost?
A. You may apply for service by filling out a Utility Service Application available on the Public Utilities Documents page. A Deposit is required. You may also be required to pay a Tap Fee if one does not exist at your service location. Tap, Deposit, and other fees are set annually by the Board of County Commissioners. Please see the Fee Schedule located on the Public Utilities Documents page for current rates and fees.
Q. I am moving, what do I do about having my water disconnected?
A. At least three days prior to needing service terminated, notify our Billing & Customer Service office. You will need to provide your forwarding address,and phone number. Also provide the landlord's (or new owner's) name, phone number, and address. We will read and lock your meter on the date requested, and a final bill will be issued.
Q. What can I do to get County Water on my road?
A. Please contact the Billing & Customer Service office to receive a Petition For Water Service. We will be glad to evaluate your situation and walk you through the process.
Q. Do I have to apply in person?
A. No. Utility Service Applications are available on the Public Utilities Documents page. Please complete and email or fax to the Billing and Customer Service office. Once an account has been set up in our system, you may make deposits or pay tap fees through any of our payment options. If you have any questions, or need assistance, don't hesitate to contact Billing and Customer Service.
Q. Who do I report a leak to?
A. If you notice a leak between the hours of 8:00 AM and 5:00 PM call Billing and Customer Service at (910) 572-1221. If after 5:00 PM call Operations at (910) 439-6197. You can also report via email to firstname.lastname@example.org or simply click here.