A. If you live outside the city limits, and you have a water meter, you are a county water customer.
Q. Who do I report a leak to?
A. If you have a leak between the hours of 8:00 AM and 5:00 PM call 910-576-4221. If after 5:00 PM call 910-439-6197. You can also email firstname.lastname@example.org or click here to send a report in via email.
Q. How much is a new water tap?
A. 3/4" tap is $950; a 1" tap is $1300; and a 2" tap is $2500; any tap larger than a 2" will have to be calculated by our water maintenance supervisor.
Q. I am moving, what do I do about having my water disconnected?
A. You need to call our office and ask us to read and lock your meter. You will need to know your forwarding address,new phone number, and the new owner's name and address.
Q. Does Montgomery County Public Utilities offer an automatic draft?
A. Yes, the automatic draft form can be found on the Public Utilities Documents page.
Q. Do you have a night deposit box?
A. The night deposit box is located in front of the Administration Building on 102 East Spring Street in Troy.
Q. What can I do to get County Water on my road?
A. You can contact customer service at (910)576-4221 to get a petition for water service on your road.
Q. Do I have to apply in person?
A. Yes. A copy of our application is available on the Public Utilities Documents page for you to print out and bring with you along with your deposit fee and two forms of identification.