Veteran Services

Montgomery County Veterans Service Office Is Seeing Veterans by Appointment

To make an appointment please call 910-576-6531 or email Gracia Pack. To prevent the spread of COVID-19, we are taking the following precautions:

  • You will be asked screening questions and have your temperature taken at the door.
  • You will be required to wear a mask. If you do not have a mask, one will be provided for you.
  • You may only have one guest or authorized representative.
  • All of our employees have their temperatures taken each morning. We are wearing face masks and have Plexiglas dividers on desks.
We encourage you to continue to conduct business by phone, email, mail, and fax if possible. 

As a reminder, we are asking Veterans to do the following if Coronavirus (COVID 19) is suspected:

  • If Veterans are experiencing acute respiratory symptoms, call 911, and contact your VA provider within 72 hours of emergency admission.
  • If Veterans have symptoms of coronavirus such as fever with cough or shortness of breath, please stay home and contact your primary care team or the Clinical Contact Center at 1-800-771-6106 and press 2 before coming to a VA facility. Clinical staff is available to provide 24/7 virtual care and support, including nurse advice and triage.
  • Veterans who have traveled to a foreign country in the last 14 days or have direct contact with a person diagnosed with COVID-19, call 1-800-771-6106 and press 2 BEFORE coming to the clinic, even if symptoms are not present.
  • Unless needed, we are asking patients not to bring visitors to appointments.

Every day preventative actions to avoid being exposed to the virus:

  • Wash your hands often with soap and water for at least 20 seconds.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Stay home if you are sick or becoming sick.
  • Use an alcohol-based hand sanitizer that contains at least 60% alcohol.
  • Stop handshaking – use other non-contact methods of greeting
  • Disinfect surfaces like doorknobs, tables, desks, and handrails regularly


Veterans Service Office

The Montgomery County Veterans Service Office assists veterans and their families in preparing claims for service connected disability compensation, non-service connected pension, educational benefits, health care, vocational rehabilitation, and Burial Benefits.

The Montgomery County Veterans Service Office is a member of the North Carolina Association of County Veterans Service Officers (NCACVSO) and the National Association of County Veterans Service Officers (NACVSO), and the Montgomery County Veterans Council.

Duties of the Montgomery County Veterans Service Officer include:

  • Assist in the completion and filing of claims with the VA Regional Office and the Board of Veterans Appeals.
  • Assist spouses in filing for death benefits
  • Assist veteran in filing for health care benefits
  • Assist veterans and dependents in filing for educational benefits
  • Assist eligible spouses in filing for CHAMPVA benefits
  • Assist surviving spouse/other family member in securing grave marker for veteran
  • Assist local funeral homes in securing military information for flag
  • Assist veterans in completing form for review of discharge or correcting military records
  • Assist veteran in securing a copy of DD-214 from the National Personnel Records Center, St. Louis, MO.
  • Work with local agencies to provide assistance to veteran and dependents


Director of Veterans Services: Gracia Pack
 (910) 576-4711

Supervisor: Caleb Hawkins
(910)-576-6531 x.1134

Monday-Friday 8:00 AM to 5:00 PM (office closes for lunch)
For timely service, veterans are encouraged to schedule appointments