Department of Social Services

Child Protective Services

Child Protective Services Assessment

Unfortunately, children sometimes are harmed by their parents or caretakers. When suspicion of child abuse or neglect exists, our agency initiates an assessment to determine whether the child is indeed abused, neglected or dependent (has no one available to provide care to them). The purpose of this assessment is to identify any safety concerns and future risk of harm, and to provide services to alleviate these safety factors. If a criminal act has been committed, a referral is made to law enforcement for a criminal investigation.

Child Protective Services Remediation

When a child has been determined to have been abused or neglected by a parent or caretaker, in-home services are offered to the family to remedy the causes of the abuse and neglect so that family functioning is improved and the child can remain safely in his/ her home.

If you have suspicion or know about a child(ren) that have been possibly abused, neglected, or left in a dependent state please call: 910-576-6531 and ask to speak to the CPS intake worker (M-F AM to PM).

For after hours and emergencies please call 911 and ask to speak to the on-call CPS worker.

North Carolina takes the reporting of suspected abuse seriously. A new law went into effect in August of 2013 mandating all citizens to report suspicion of abuse, neglect, or dependency. It is now a misdemeanor for those convicted of knowing and not reporting.

If you wish to speak to someone please feel free to contact the Child Welfare Team Coordinator:

Kris Hernandez, Deputy Director
Office: 910-576-6531 x. 1123
Fax: 910-576-5016
102 East Spring Street Drawer N
Troy NC, 27371