Department of Social Services

Food and Nutrition Services

New EBT Card Security Option - "Freeze" Lost Cards

If you think you may have lost your FNS card, you can now place a "freeze" on the card by logging into your Cardholder Portal or EBT Mobile application. This gives you a chance to look for your card before ordering a new one. While "frozen" no new purchases, withdrawals, PIN changes, or benefit inquiries can be made (pending transactions will still be processed). You will still continue to receive your benefits. If you find your card you can unfreeze it throught he same app. 

Notice to Food and Nutrition Services Recipients

Effective October 1, 2021: The United States Department of Agriculture (USDA) has made several changes to the FNS (food stamps) program. One or more of these changes may affect the amount of benefits you receive beginning in October. Changes that may affect you include: benefit amounts, income limits, some deductions, new homeless shelter deduction.

Two changes are happening at once. The temporary increase to benefits from the American Rescue Plan Act will be ending on September 30, 2021. On October 1st the United States Department of Agriculture will increase the maximum benefits due to increases in the Cost of Living. This reevaluation and change was mandated by Congress in 2018. The new maximum benefits will be based on your benefit level prior to the temporary increase. Most households will see an increase in FNS benefits. 

You have the right to a fair hearing of your case if you do not agree with our decision. You can request a fair hearing by letting us know of your request. You may request the hearing in person, by telephone, or in writing. The hearing may be requested by anyone on your FNS case or by your representative, including an attorney obtained at your own expense. You have 90 days froms October 1, 2021 to ask for a hearing. If you do not ask for a hearing by 12/30/2021, you cannot have one. 

Use Your EBT Card and FNS Benefits to Order Online

Update: You may now purchase groceries through Instacart from Food Lion. Once items are added to your cart, you will be able to select your FNS benefits and how much you like to apply to the order. Through March 16th Instacart is waiving all delivery and pickup fees on your first three orders using FNS benefits. 

North Carolina FNS recipient can now use their EBT card to order food online through Amazon and Walmart. Your order can be delivered or picked up at a local store. Online purchases using EBT follow the same guidelines as in-store purchases. You will not be able to use FNS benefits to pay for delivery or service charges. If an order is not eligible for free pick up or delivery, you will need to provide another payment (credit card, Pay Pal, etc). This new way to use your FNS benefits is not limited to the COVID-19 pandemic and will continue after the crisis has ended. 

Walmart Grocery Accepts SNAP/FNS

Amazon - Pay with FNS/SNAP EBT

Are you a retailer who would like to accept SNAP/FNS benefits online? You must apply directly with the USDA at the SNAP Retailer Service Center 

ebtEDGE Mobile Application Now Available 

Food and Nutrition Services and Work First recipients can now access account information through a free mobile application called ebtEDGE. The app allows individuals in the FNS and WF programs to use their smartphone to look up real time account balances, deposit/transaction history, benefit schedules, and locate EBT retailers. Recipients are still able to use existing channels, such as calling the EBT Call Center at 1-888-622-7328.

The ebtEDGE application is available through Google Play and iTunes. 

Food and Nutrition Services

Food and nutrition services, (formerly known as food stamps), assist eligible households with the purchase of food. A household may consist of an individual person or multiple families living together in one dwelling. Eligibility for food and nutrition assistance is based on income and reserve guidelines.

Citizens now have a choice to come into the office to apply, fill out a paper application, or use the new electronic application EPass! Click on the link below, create an account with NC FAST, fill out the application (be sure to designate Montgomery County as your county of residence), and electronically send the application to the agency. Our dedicated staff will process the application and contact you if there are further needs to assist in the approval process!

http://epass.nc.gov/CitizenPortal/application.do

If you wish to speak to someone please feel free to contact the Food and Nutrition Supervisor:

Kristina Hernandez, Deputy Director
Office: 910-576-6531 x. 1123
FAX: 910-576-5016
102 East Spring Street Drawer N
Troy NC, 27371