Food and Nutrition Services
Some EBT cards printed in November have faulty magnetic stripes. The card numbers are correct and retailers can manually key the purchase in or process an offline voucher. Replacement cards have been issued for all affected households. Your current card will remain active until you activate the replacement card.
Use Your EBT Card and FNS Benefits to Order Online
North Carolina FNS recipient can now use their EBT card to order food online through Amazon and Walmart. Your order can be delivered or picked up at a local store. Online purchases using EBT follow the same guidelines as in-store purchases. You will not be able to use FNS benefits to pay for delivery or service charges. If an order is not eligible for free pick up or delivery, you will need to provide another payment (credit card, Pay Pal, etc). This new way to use your FNS benefits is not limited to the COVID-19 pandemic and will continue after the crisis has ended.
Are you a retailer who would like to accept SNAP/FNS benefits online? You must apply directly with the USDA at the SNAP Retailer Service Center.
Announcing the Pandemic Electronic Benefit Program
North Carolina has received federal approval of the new Pandemic Electronic Benefit (P-EBT) program. The program provides a benefit on an EBT card to North Carolina families who are eligible for free and reduced school lunch. Families will receive $371 in P-EBT benefits per child, provided in two installments.
Families do not need to apply for the P-EBT program. Families already receive Food and Nutrition Services benefits will receive the additional benefits on their EBT card. Families who do not receive FNS but are eligible for free and reduced lunch will receive new EBT cards in the mail in the next few weeks.
For more information please read the P-EBT Frequently Asked Questions document.
ebtEDGE Mobile Application Now Available
Food and Nutrition Services and Work First recipients can now access account information through a free mobile application called ebtEDGE. The app allows individuals in the FNS and WF programs to use their smartphone to look up real time account balances, deposit/transaction history, benefit schedules, and locate EBT retailers. Recipients are still able to use existing channels, such as calling the EBT Call Center at 1-888-622-7328.
The ebtEDGE application is available through Google Play and iTunes.
Food and Nutrition Services
Food and nutrition services, (formerly known as food stamps), assist eligible households with the purchase of food. A household may consist of an individual person or multiple families living together in one dwelling. Eligibility for food and nutrition assistance is based on income and reserve guidelines.
Citizens now have a choice to come into the office to apply, fill out a paper application, or use the new electronic application EPass! Click on the link below, create an account with NC FAST, fill out the application (be sure to designate Montgomery County as your county of residence), and electronically send the application to the agency. Our dedicated staff will process the application and contact you if there are further needs to assist in the approval process!
If you wish to speak to someone please feel free to contact the Food and Nutrition Supervisor:
Kristina Hernandez, Deputy Director
Office: 910-576-6531 x. 1123
102 East Spring Street Drawer N
Troy NC, 27371