Department of Social Services


Have you experience financial setbacks due to the COVID-19 pandemic? HOPE is now accepting applications for rent and utility assistance. You may be eligible if:

  • You rent your place of residence.
  • You have missed one or more rent payments since April 2020 or have been at risk of eviction.
  • You have lost income, become unemployed, or faced major financial costs or hardships due to the pandemic.
  • Your household income is less than 50% of the area median income of where you live.

For more information visit or call 888-927-5467 Monday to Friday, 8 - 5. 

Vaccination At-Home Program Launches

Do you know someone has limited mobility or can't leave their home? Piedmont Triad Council on Aging and NCDHHS have teamed up to provide free COVID-19 vaccinations to people who are homebound. For anyone in North Carolina who finds it hard to get out and needs the free, safe, and effective COVID-19 vaccine, please call 866-303-0026 or complete the form here: 

COVID-19 Vaccine for Home Visit Form


Looking for information on going to school, financing your education, or landing a high quality job? Well you are in luck!  Montgomery Community College and Montgomery County NCWorks Career Center staff will be here every Monday from 1 PM to 4 PM to assist. 

Changes to the Public Charge Rule

The "public charge" rule has changed several times over the last few years, leaving families confused. The rule changed again in March 2021. Under the new public charge rule, applying for and receiving the following programs WILL NOT affect someone's immigration status or the status of an immigration application: Medicaid, NC Health Choice, FNS (food stamps), WIC, free or reduced price school lunches, stimulus checks, tax credits, and public housing. 

The only benefits that are considered negatively in the public charge test are Work First (TANF), SSI, and long-term care payments under Medicaid. 

For more information please click here: Public Charge Rule

IRS Launches Child Tax Credit Non-filer Sign-up Tool

The IRS has released a website where families who did not file taxes in 2020 can sign-up to receive their Child Tax Credit beginning in July: Child Tax Credit Non-filer Sign-up As part of the stimulus bill passed in March, the Child Tax Credit was increased to $3,600 for each child under 6 and $3,000 for children 6-17. Half of the credit will be paid to families up front. Beginning in July  families will receive a payment from the IRS for either $300 or $250 per child. Families who have not filed taxes in 2020 will need to use the IRS sign-up tool so they can receive their payments. 

Emergency Broadband Benefit

We're spreading the word about the FCC's Emergency Broadband Benefit, which provides discounts for broadband internet service to familes struggling to stay connected during the pandemic. The benefit provides up to a $50 month discount on broadband service each month and a one-time discount of up to $100 for a laptop, desktop computer, or tablet purchased through a participating provider.

You are eligible if at least one member of your household receives FNS (food stamps), Medicaid, receives free or reduced school lunch, or has income below a certain level. 

Applications are open now at

Beware of Phone Scams

Social Security and the IRS want you know about widespread phone scams where scammers pretend to be government employees. They may tell you about a Social Security or tax return problem to gain you trust and steal your money. If you receive a suspicious call, hang up and report the scam

Social Security and other government agencies may contact you, but will never: threaten to arrest you unless you pay a fine; "suspend" your Social Security number; require an immediate payment by cash, gift card, or wire transfer, or demand secrecy from you.  

Montgomery County DSS:  Office Hours 8am - 5pm

We are open to the public. To prevent the spread of COVID-19 we are taking the following precautions:

  • You will required to wear a mask. If you do not have a mask, one will be providede to you.
  • Our employees are wearing face masks and have Plexisglass dividers on caseworkers' desks.
  • You will be asked some brief screening questions when you check in. 
  • You may only have one adult guest or authorized representative. 
  • During busy times we may limit the number of people in our lobby. In this event you will be contacted by phone when it is your turn to be seen. 

Before you visit - Here's how we can help you from your home

You can complete your application for benefits from home in most cases. Check out the options below to contact us or submit paperwork without visiting the office. 

  • Call 910-576-6531 or email
  • Paper applications for Food and Nutrition Services, Medicaid, CIP (Energy Assistance), and Child Care are available outside the DSS entrance. 
  • Apply for Child Support online
  • Apply for FNS, Medicaid, Energy Assistance, and Child Care 
  • Submit documents electronically using our secure, online drop box:
  • Email documentation to your caseworker. If you have a smart phone, you can take a picture of any requested verifications and email the photo to your caseworker.
  • Call your caseworker instead of coming into the office. We will do our best to return all voicemails within 24 hours.
  • Drop off any documentation at the drop box at the Administration Building entrance. This is around the corner from DSS, directly across from the Courthouse. 

Become a Volunteer for Meals on Wheels in Montgomery County

Montgomery County Meals on Wheels needs your help. We are looking for volunteers for delivery routes County wide. 

Meals on Wheels are more than just a meal. To many seniors the friendly volunteers who deliver meals in Montgomery County are the highlight of the day. Volunteers also help keep on eye on recipients' well-being and safety. Delivery time is typically between 10:30am and 1:00pm. Even one day a month makes a difference.

To find out how you can help, please call 910-572-0050 and leave your name and number. We'll call you back and provide more information. Or you can email Dema Cranford for more information. 


Para aviso en español haga click aquí.

Hawkins v. Cohen (5:17-CV-581 E.D.N.C.) is a federal lawsuit filed in 2017 on behalf of Medicaid beneficiaries in North Carolina. The case concerns improper terminations of Medicaid benefits.

 The Court hearing the case has certified it as a class action. This means that the case is to help not just the people who filed the case but other Medicaid beneficiaries whose Medicaid has been or will be terminated improperly. 

The Court has ordered the N.C. Medicaid agency to stop terminations or reductions of Medicaid benefits until eligibility under all Medicaid categories has been considered and advance notice of the right to a hearing has been mailed to you.   For example, if you get Medicaid based on having a minor child who is turning eighteen years old, your county Department of Social Services must consider whether you are disabled before they stop your Medicaid.

If you have any questions about this lawsuit or about your rights, you may contact the attorneys who filed the case, the Charlotte Center for Legal Advocacy. You can reach these lawyers by calling this toll free number: 1-800-936-4971. You can also send the lawyers an email at

You also may contact these lawyers if you want to report that you lost your Medicaid without a decision that you were no longer eligible for Medicaid under any category or without receiving advance written notice that your Medicaid would stop. There is no cost to you for any help that these lawyers provide to you.

Click here for the full notice. 

Civil Rights and Accessibility  

Montgomery County Department of Social Services (MCDSS) complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, religion, or sex. MCDSS does not exclude people or treat them differently because of race, color, national origin, age, disability, religion, or sex. For more information, click here