Department of Social Services

New Program to Help Families Pay Water Bills

Beginning Wednesday, December 1st eligible households that have had their water services cut off or have received notice that their water services are in danger of being cut off can apply for assistance in paying their bill through a new federal program called the Low-Income Household Water Assistance Program (LIHWAP). Households that currently receive FNS (food stamps) or Work First, or families who received LIEAP between October 2020 and September 2021 are automatically eligible to receive this benefit if water services are danger of being cut off. 

You can apply by going to Either apply online or print an application off and drop it off at our offices. You can also apply in person. Applications will be taken as long as funding is available. Beginning on January 1, 2022, all household will be able to apply for and receive assistance if they meet eligiblity requirements and funding is available. 

Troy/Montgomery Senior Center - Senior Help Line

The Troy/Montgomery Senior Center strives to help older adults in Montgomery County stay independent, healthy, active, and engaged in the community. You can call the Senior Help Line at 910-572-4464 or email them at The Senior Center provides a variety of services and referalls including: 

  • Health Screenings, Fitness, and Health Promotion
  • Legal Services and Tax Preparation
  • General and Medical Transportation
  • Support Groups and Caregiver Classes
  • Housing Assistance
  • Home Health and In-Home Aide 
  • Medicaid and Medicare Counseling
  • Job Training and Placement
  • Congregate nutrition or home-delivered meals
  • Adult Day Care
  • Hospice Care
  • Long-Term Care
  • Respite
  • Report suspected abuse, neglect, or exploitation
  • Telephone Reassurance. 

COVID-19 Vaccines for Children 5-11 Now Available

The COVID-19 vaccine is the best way to keep our children safe. The long-term effects of a pediatric COVID case can be serious and last months. The most common side-effect of the COVID vaccine, which provides lasting protection, is a sore arm. The best way to protect children against COVID-19, including the Delta variant, is to get them vaccinated. Like other pediatric vaccines, the COVID-19 vaccine was thoroughly tested on children before being recommended.

Parents with questions should talk to a pediatrician, school nurse, or another trusted healthcare provider about their child and the COVID-19 vaccine. Answers can also be found at

Finding a vaccine is easy and getting vaccinated is free: 


Have you experience financial setbacks due to the COVID-19 pandemic? HOPE is now accepting applications for rent and utility assistance. You may be eligible if:

  • You rent your place of residence.
  • You have missed one or more rent payments since April 2020 or have been at risk of eviction.
  • You have lost income, become unemployed, or faced major financial costs or hardships due to the pandemic.
  • Your household income is less than 50% of the area median income of where you live.

For more information visit or call 888-927-5467 Monday to Friday, 8 - 5. 

Vaccination At-Home Program Launches

Do you know someone has limited mobility or can't leave their home? Piedmont Triad Council on Aging and NCDHHS have teamed up to provide free COVID-19 vaccinations to people who are homebound. For anyone in North Carolina who finds it hard to get out and needs the free, safe, and effective COVID-19 vaccine, please call 866-303-0026 or complete the form here: 

COVID-19 Vaccine for Home Visit Form



Emergency Broadband Benefit

We're spreading the word about the FCC's Emergency Broadband Benefit, which provides discounts for broadband internet service to familes struggling to stay connected during the pandemic. The benefit provides up to a $50 month discount on broadband service each month and a one-time discount of up to $100 for a laptop, desktop computer, or tablet purchased through a participating provider.

You are eligible if at least one member of your household receives FNS (food stamps), Medicaid, receives free or reduced school lunch, or has income below a certain level. 

Applications are open now at

Beware of Phone Scams

Social Security and the IRS want you to know about widespread phone scams where scammers pretend to be government employees. They may tell you about a Social Security or tax return problem to gain you trust and steal your money. If you receive a suspicious call, hang up and report the scam

Social Security and other government agencies may contact you, but will never: threaten to arrest you unless you pay a fine; "suspend" your Social Security number; require an immediate payment by cash, gift card, or wire transfer, or demand secrecy from you.  

Montgomery County DSS:  Office Hours 8am - 5pm

We are open to the public. To prevent the spread of COVID-19 we are taking the following precautions:

  • You will required to wear a mask. If you do not have a mask, one will be provided to you.
  • Our employees are wearing face masks and have Plexisglass dividers on caseworkers' desks.
  • You will be asked some brief screening questions when you check in. 
  • You may only have one adult guest or authorized representative. 
  • During busy times we may limit the number of people in our lobby. In this event you will be contacted by phone when it is your turn to be seen. 

Before you visit - Here's how we can help you from your home

You can complete your application for benefits from home in most cases. Check out the options below to contact us or submit paperwork without visiting the office. 

  • Call 910-576-6531
  • Paper applications for Food and Nutrition Services, Medicaid, CIP (Energy Assistance), and Child Care are available outside the DSS entrance. 
  • Apply for Child Support online
  • Apply for FNS, Medicaid, Energy Assistance, and Child Care 
  • Submit documents electronically using our secure, online drop box:
  • Email documentation to your caseworker. If you have a smart phone, you can take a picture of any requested verifications and email the photo to your caseworker.
  • Call your caseworker instead of coming into the office. We will do our best to return all voicemails within 24 hours.
  • Drop off any documentation at the drop box at the Administration Building entrance. This is around the corner from DSS, directly across from the Courthouse. 


Become a Volunteer for Meals on Wheels in Montgomery County

Montgomery County Meals on Wheels needs your help. We are looking for volunteers for delivery routes County wide. 

Meals on Wheels are more than just a meal. To many seniors the friendly volunteers who deliver meals in Montgomery County are the highlight of the day. Volunteers also help keep on eye on recipients' well-being and safety. Delivery time is typically between 10:30am and 1:00pm. Even one day a month makes a difference.

To find out how you can help, please call 910-572-0050 and leave your name and number. We'll call you back and provide more information. Or you can email Mistie Williams for more information. 


Para aviso en español haga click aquí.

Hawkins v. Cohen (5:17-CV-581 E.D.N.C.) is a federal lawsuit filed in 2017 on behalf of Medicaid beneficiaries in North Carolina. The case concerns improper terminations of Medicaid benefits.

 The Court hearing the case has certified it as a class action. This means that the case is to help not just the people who filed the case but other Medicaid beneficiaries whose Medicaid has been or will be terminated improperly. 

The Court has ordered the N.C. Medicaid agency to stop terminations or reductions of Medicaid benefits until eligibility under all Medicaid categories has been considered and advance notice of the right to a hearing has been mailed to you.   For example, if you get Medicaid based on having a minor child who is turning eighteen years old, your county Department of Social Services must consider whether you are disabled before they stop your Medicaid.

If you have any questions about this lawsuit or about your rights, you may contact the attorneys who filed the case, the Charlotte Center for Legal Advocacy. You can reach these lawyers by calling this toll free number: 1-800-936-4971. You can also send the lawyers an email at

You also may contact these lawyers if you want to report that you lost your Medicaid without a decision that you were no longer eligible for Medicaid under any category or without receiving advance written notice that your Medicaid would stop. There is no cost to you for any help that these lawyers provide to you.

Click here for the full notice. 

Civil Rights and Accessibility  

Montgomery County Department of Social Services (MCDSS) complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, religion, or sex. MCDSS does not exclude people or treat them differently because of race, color, national origin, age, disability, religion, or sex. For more information, click here